News about AMPAP Participant Acheivements

From Dr. Mohd Isa, Head of Infrastructure Development at AirAsia Group:

There is a famous saying within the industry that once you have been bitten by the aviation bug, you can hardly recover from it. As for me, the bug might have bitten me since I was born. My father was an Airman with the Royal Malaysia Air Force (RMAF) and I have been living next to airports my entire life.

I was blessed to land a career in the airport industry from an early stage in my career. Another breakthrough in my career was the opportunity I received from my employer at the time, Malaysia Airports Holdings Berhad, to enrol in the Global ACI-ICAO Airport Management Professional Accreditation Program (AMPAP). The modules and learning experience make for a unique program and shaped me into a more diversified airport professional. Even after completing the programme, I had the privilege to continue the learning experience by being one of the instructors for one of the AMPAP online mandatory courses, the Airport Planning, Development and Environmental Management (APDE). Each cohort brought different focus and issues, which provided me a new and enriching experience every time. One endearing insight was that no matter where we were located around the world, our issues and challenges as airport professionals had some similarity, despite our different contexts and situations.

If you have seen one airport, then you have just seen one airport – I have heard this from a few mentors throughout my aviation career and I have personally experienced how true this statement is. Understanding each airport requires an understanding of all aspects of the airport operations, such as the governance and ownership structure, the traffic profile, the airport’s role and many others.

My love for the industry also inspired my doctorate research entitled ‘Project and Operational Stakeholders’ Perspectives of an Airport Terminal Project Outcome’. The research was a post-implementation project review on one of my most significant work experience, which was planning and developing the klia2 terminal at Kuala Lumpur International Airport (KLIA). It was an exciting yet controversial aviation project for KLIA, which is the primary hub for my current employer, the AirAsia Group. That extensive stakeholders’ requirements are diversified and sometimes contradictory comprised the critical issues in my research, and, as most of us have acknowledged, aviation stakeholders are complex and managing them requires an in-depth understanding of the industry as well as an appreciation of their specific contextual requirements.

My fellow mentors and colleagues from the industry, especially from the International Airport Professional Community of Practice (IAP COP), which was formed in 2012 by AMPAP graduates, have also inspired me to ensure that my portfolio in the industry is diversified so that I can fully understand the critical survival issues for airports and airlines as well as other players in the industry.

There is definitely a lot more to learn from this dynamic industry and I am rooting for innovation and technology to play a massive role in the introduction of several ground-breaking changes to the industry.

IAP Outliers series_Nor Azlina 01-2020_Feb

 

27 IAPs and AMPAP Associates were present at the 20th annual Passenger Terminal Expo event in Amsterdam (one of the industry’s largest airport-focused events), 20 of them in speaker or moderator roles and others in the exhibition. The visibility of IAPs was particularly noticeable in the session on airports facilitating tourism, where Vince Scanlon from Adelaide, Nandita Bhatt from Airports Authority of India and David Ciceo from Cluj participated sequentially. A later session on emergency preparedness also featured 3 IAPs – RJ Steenstra from Ft. McMurray, Thomas Romig from Geneva and Peter Adams from Aviation Strategies International (ASI), a panel discussion moderated by Paul Behnke, also from ASI and a frequent AMPAP instructor.

The group photo below shows 17 of the participants at the SITA booth.

 


left to right
Rico Baradun, Catherine Mayer, Maurice Jenkins, Sarah Wittlieb, RJ Steenstra, Nandita Bhatt, Peter Adams, Brian Cobb, Scott Gibbons, Paul Behnke, David Ciceo, Lorenzo Bellichi, Francisco Alvarez, Carlos Kaduoka, Wayne Matrose, Bart Houlleberghs, Adonis Succor

There were 11 other IAPs and AMPAP Associates attending PTE who did not make it to the photo – Tom Romig (GVA), Ken Buchanan (DFW), Stacey Peel (ARUP), M I Zainol (MAHB), Thomas Callmeyer (MUC), Ian Farnell (formerly SITA), Etienne van Zuijen (SITA), Arturo Garcia (MUC), Lance Lyttle (Seattle),Vince Scanlon (Adelaide) and Richard Duncan (ATL).

It is truly uplifting to see IAPs at these events interacting and showing real leadership in our industry.

Paul Behnke
AMPAP Instructor

Congratulations to Robert Kennedy, IAP and AMPAP Instructor on his appointment to the position of Director of Port Control, with the City of Cleveland.

After his graduation from AMPAP, Robert joined the team at Aviation Strategies International (ASI)* as Director, Consulting Services and for five productive years, he also served as an AMPAP instructor in the ATS gateway course and the APDE online course. He was also an important contributor among the administrative team of the IAP Community of Practice.

We are very grateful for his involvement and achievements while at ASI. All the best, Robert, on the challenges ahead at the City of Cleveland!

*About ASI:  

Aviation Strategies International (ASI) is the appointed AMPAP (2007) and IAP CoP (2012) Administrator. Founded in 1998, ASI operates under the leadership of its President, Dr. Pierre Coutu, and a senior management team vastly experienced in all facets of the aviation industry. ASI provides strategic advice, competency development and assessment consulting services at the corporate level, in the field of civil aviation. The ASI Institute (ASI-I), the firm’s professional training and development division, is integral to the ASI approach. ASI-I is an ICAO TRAINAIR PLUS Full Member and has earned the reputation for being a world-class leader in delivering executive education for the aviation industry. ASI is also a Corporate Partner of the Royal Aeronautical Society and a Corporate Member of The International Air Cargo Association.

Join other IAPs and Airport Professionals from your AMPAP Community at the upcoming IAP CoP Kolkata Airport Lab: Enriching Airport Experiences Through Effective Passenger Feedback Management System.

Many thanks to the Airports Authority of India (AAI) team for making this Airport Lab possible!

During the two-day Airport Lab, participants will come together to generate creative solutions for effective passenger feedback management systems. Airports Authority of India is inviting airport professionals around the world to tackle this growing challenge, and establish global best practices.
Airport Lab participants will benefit from a unique occasion to troubleshoot an emerging issue with their peers, and an exclusive opportunity to mix with IAP CoP members and industry leaders specialized in passenger experience.
Date: TBD in Kolkata, India.

REGISTRATIONS WILL OPEN SOON!

Click here to download the flyer

AAI is hosting this 2nd IAP CoP Airport Lab following on the success of the IAP CoP Munich Airport Lab: Customer Experience through Innovation. In collaboration with the IAP CoP Administrator, Aviation Strategies International (ASI), the Airport Lab initiative is sponsored by SITA.

Networking experience like the one in this lab is fantastic. ~ David Ciceo, IAP, Managing Director, Cluj Napoca International Airport

Worth the fee, worth the travel, better than a conference. It’s great to see the generosity of others to share their experience, their issues, and to share information. ~ Stéphane Chennec, AMPAP Associate Diploma, Senior Associate, Media and Passenger Experience, ASI