News about AMPAP Participant Acheivements

27 IAPs and AMPAP Associates were present at the 20th annual Passenger Terminal Expo event in Amsterdam (one of the industry’s largest airport-focused events), 20 of them in speaker or moderator roles and others in the exhibition. The visibility of IAPs was particularly noticeable in the session on airports facilitating tourism, where Vince Scanlon from Adelaide, Nandita Bhatt from Airports Authority of India and David Ciceo from Cluj participated sequentially. A later session on emergency preparedness also featured 3 IAPs – RJ Steenstra from Ft. McMurray, Thomas Romig from Geneva and Peter Adams from Aviation Strategies International (ASI), a panel discussion moderated by Paul Behnke, also from ASI and a frequent AMPAP instructor.

The group photo below shows 17 of the participants at the SITA booth.


left to right
Rico Baradun, Catherine Mayer, Maurice Jenkins, Sarah Wittlieb, RJ Steenstra, Nandita Bhatt, Peter Adams, Brian Cobb, Scott Gibbons, Paul Behnke, David Ciceo, Lorenzo Bellichi, Francisco Alvarez, Carlos Kaduoka, Wayne Matrose, Bart Houlleberghs, Adonis Succor

There were 11 other IAPs and AMPAP Associates attending PTE who did not make it to the photo – Tom Romig (GVA), Ken Buchanan (DFW), Stacey Peel (ARUP), M I Zainol (MAHB), Thomas Callmeyer (MUC), Ian Farnell (formerly SITA), Etienne van Zuijen (SITA), Arturo Garcia (MUC), Lance Lyttle (Seattle),Vince Scanlon (Adelaide) and Richard Duncan (ATL).

It is truly uplifting to see IAPs at these events interacting and showing real leadership in our industry.

Paul Behnke
AMPAP Instructor

Congratulations to Robert Kennedy, IAP and AMPAP Instructor on his appointment to the position of Director of Port Control, with the City of Cleveland.

After his graduation from AMPAP, Robert joined the team at Aviation Strategies International (ASI)* as Director, Consulting Services and for five productive years, he also served as an AMPAP instructor in the ATS gateway course and the APDE online course. He was also an important contributor among the administrative team of the IAP Community of Practice.

We are very grateful for his involvement and achievements while at ASI. All the best, Robert, on the challenges ahead at the City of Cleveland!

*About ASI:  

Aviation Strategies International (ASI) is the appointed AMPAP (2007) and IAP CoP (2012) Administrator. Founded in 1998, ASI operates under the leadership of its President, Dr. Pierre Coutu, and a senior management team vastly experienced in all facets of the aviation industry. ASI provides strategic advice, competency development and assessment consulting services at the corporate level, in the field of civil aviation. The ASI Institute (ASI-I), the firm’s professional training and development division, is integral to the ASI approach. ASI-I is an ICAO TRAINAIR PLUS Full Member and has earned the reputation for being a world-class leader in delivering executive education for the aviation industry. ASI is also a Corporate Partner of the Royal Aeronautical Society and a Corporate Member of The International Air Cargo Association.

Join other IAPs and Airport Professionals from your AMPAP Community at the upcoming IAP CoP Kolkata Airport Lab: Enriching Airport Experiences Through Effective Passenger Feedback Management System.

Many thanks to the Airports Authority of India (AAI) team for making this Airport Lab possible!

During the two-day Airport Lab, participants will come together to generate creative solutions for effective passenger feedback management systems. Airports Authority of India is inviting airport professionals around the world to tackle this growing challenge, and establish global best practices.
Airport Lab participants will benefit from a unique occasion to troubleshoot an emerging issue with their peers, and an exclusive opportunity to mix with IAP CoP members and industry leaders specialized in passenger experience.
Date: TBD in Kolkata, India.


Click here to download the flyer

AAI is hosting this 2nd IAP CoP Airport Lab following on the success of the IAP CoP Munich Airport Lab: Customer Experience through Innovation. In collaboration with the IAP CoP Administrator, Aviation Strategies International (ASI), the Airport Lab initiative is sponsored by SITA.

Networking experience like the one in this lab is fantastic. ~ David Ciceo, IAP, Managing Director, Cluj Napoca International Airport

Worth the fee, worth the travel, better than a conference. It’s great to see the generosity of others to share their experience, their issues, and to share information. ~ Stéphane Chennec, AMPAP Associate Diploma, Senior Associate, Media and Passenger Experience, ASI

In late August, during the AMPAP ATS course in New Delhi, instructors Tonci Peovic and Paul Behnke were able to spend some time with Doug Webster, an IAP who earlier this year moved from Fort Lauderdale to New Delhi’s Indira Gandhi International Airport, where he is Chief Operating officer.

We mentioned that we thought there would be considerable interest in Doug’s career move and he offered his perspective in the text below.

Many years ago, my wife and I contemplated the idea of doing an international work assignment. As it frequently does, however, life and family situations changed, and with it the thought of working overseas faded into the place where well-intentioned plans tend to linger unfulfilled. Our interest was rekindled, however, as a result of my participation in the Airport Executive Leadership Program (AELP) in 2010 and AMPAP in 2012. These programs opened my eyes to the fact that the world-wide airport business is full of opportunities, limited only by one’s willingness and desire to experience different cultures and potentially move out of his comfort zone.

Earlier this year, an opportunity presented itself for me to come to New Delhi in the role of Chief Operating Officer. The aviation industry in India is growing rapidly as the domestic airline industry and secondary markets have not only become viable, but are beginning to thrive. Delhi has become one of the top airports in the world, with industry leading facilities and outstanding customer focus as evidenced by its very high rankings in ACI’s ASQ. While the cultural change from South Florida to Northern India is significant in many ways, many of the issues at the airport are similar, and it has been an exciting experience for myself and my family to come to this vibrant nation. in retrospect, my experience and learning through AELP and AMPAP gave me the tools, knowledge, credibility and confidence to not only pursue such a position, but be able to contribute to the development of one of the fastest growing airports and aviation markets in the world. I encourage others to consider looking at the opportunities that exist in airports throughout the world. the IAP network can be leveraged to locate such opportunities and I was delighted to find a strong cadre of IAPs in key positions at GMR, the company which operates New Delhi’s Indira Gandhi International Airport.