An Air Transport System course is happening this week in Atlanta,GA graciously hosted by Hartsfield–Jackson Atlanta International Airport. The class includes participants from Canada, Saint Helena, Guyana, Costa Rica, Nigeria, and the United States.

Course Leader and Instructor Paul Behnke was assisted by Dr. Louis Haeck, Tonci Peovic (IAP), and panelists Susan Warner Dooley (IAP). Balram Bheodari, ATL’s Deputy GM (also an AMPAP graduate) dropped by to address the group.

27 IAPs and AMPAP Associates were present at the 20th annual Passenger Terminal Expo event in Amsterdam (one of the industry’s largest airport-focused events) with 20 of them in speaker or moderator roles and others in the exhibition. The visibility of IAPs was particularly noticeable in the session on airports facilitating tourism: Vince Scanlon from Adelaide, Nandita Bhatt from Airports Authority of India, and David Ciceo from Cluj participated sequentially. A panel discussion on emergency preparedness moderated by Paul Behnke, a frequent AMPAP instructor also featured 3 IAPs – RJ Steenstra from Ft. McMurray, Thomas Romig from Geneva, and Peter Adams from Aviation Strategies International (ASI).

Group photo at the SITA booth: left to right
Rico Baradun, Catherine Mayer, Maurice Jenkins, Sarah Wittlieb, RJ Steenstra, Nandita Bhatt, Peter Adams, Brian Cobb, Scott Gibbons, Paul Behnke, David Ciceo, Lorenzo Bellichi, Francisco Alvarez, Carlos Kaduoka, Wayne Matrose, Bart Houlleberghs, Adonis Succor

11 other IAPs and AMPAP Associates in attendance who did not make it to the photo – Tom Romig (GVA), Ken Buchanan (DFW), Stacey Peel (ARUP), M I Zainol (MAHB), Thomas Callmeyer (MUC), Ian Farnell (formerly SITA), Etienne van Zuijen (SITA), Arturo Garcia (MUC), Lance Lyttle (Seattle),Vince Scanlon (Adelaide) and Richard Duncan (ATL).

Truly uplifting to see AMPAP graduates interacting and showing real leadership in our industry.

Paul Behnke
AMPAP Instructor

Congratulations to the 118 2016 Graduates!
66 of them were able to join us in Montreal on September 26 at the ICAO Heaquarters for a Celebration Cocktail and at the ACI NA/World Conference on September 27 for the Official Ceremony .

Join other IAPs and Airport Professionals from your AMPAP Community at the upcoming IAP CoP Kolkata Airport Lab: Enriching Airport Experiences Through Effective Passenger Feedback Management System.

Many thanks to the Airports Authority of India (AAI) team for making this Airport Lab possible!

During the two-day Airport Lab, participants will come together to generate creative solutions for effective passenger feedback management systems. Airports Authority of India is inviting airport professionals around the world to tackle this growing challenge, and establish global best practices.
Airport Lab participants will benefit from a unique occasion to troubleshoot an emerging issue with their peers, and an exclusive opportunity to mix with IAP CoP members and industry leaders specialized in passenger experience.
Date: TBD in Kolkata, India.


Click here to download the flyer

AAI is hosting this 2nd IAP CoP Airport Lab following on the success of the IAP CoP Munich Airport Lab: Customer Experience through Innovation. In collaboration with the IAP CoP Administrator, Aviation Strategies International (ASI), the Airport Lab initiative is sponsored by SITA.

Networking experience like the one in this lab is fantastic. ~ David Ciceo, IAP, Managing Director, Cluj Napoca International Airport

Worth the fee, worth the travel, better than a conference. It’s great to see the generosity of others to share their experience, their issues, and to share information. ~ Stéphane Chennec, AMPAP Associate Diploma, Senior Associate, Media and Passenger Experience, ASI